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Increase Customer Retention and Repeat Purchase Rate on your Shopify Store

Work with an experienced team of Shopify experts to set up the best customer retention strategies that increase repeat purchase rates

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Did you know?

Brands that have set up our customer retention strategies are driving more business revenue from their existing audience at higher profits.

2X
increase in Customer Retention Rate
~27%
increase in Repeat Purchase Rate
$130+
increase in Customer Lifetime Value
Read success stories
Read success stories

Recap: What is Customer Retention? 

5K+
Merchants using our Apps
$2.06m
Combined Revenue made from our Apps
226
5 Star Reviews on Shopify App Store

Customer retention is your brand's ability to keep customers engaged and paying for products/ services over time. 

It is often calculated as a percentage of customers your brand is able to retain over a specific period of time, aside from the new customers you acquire. 

5K+
Merchants using our Apps
$2.06m
Combined Revenue made from our Apps
226
5 Star Reviews on Shopify App Store
5K+
Merchants using our Apps
$2.06m
Combined Revenue made from our Apps
226
5 Star Reviews on Shopify App Store

Why is Customer Retention important?

5K+
Merchants using our Apps
$2.06m
Combined Revenue made from our Apps
226
5 Star Reviews on Shopify App Store

While most brands today are focused on acquiring more customers, customer retention is becoming important to maintain sustainable growth in a competitive market where consumer attention is lowering by the day. 

A higher customer retention rate means:
• Higher customer satisfaction
• Greater advertising efficiency
• Increase in profits
• Lower customer acquisition costs
• Boost in CLTV 

How can Skai Lama help your Shopify store increase Customer Retention Rate  

Steal our time-tested customer retention strategies to keep your existing audience engaged and coming back for more purchases. 

Make Product Bundles more flexible and value-add 

Offer customers discounted subscriptions on build-your-own bundles and refresh the products available to keep the experience fresh, interesting and valuable to them. 

Continually innovate the bundle-building based on customer feedback and trends. 

Impact

~38%
Higher CLTV
1.2X
Increased Revenue
Explore the app

Use Gifting to celebrate milestones and winback customers 

Offer gift cards to customers who haven’t shopped in 60+ days to winback their interest. Remember to create urgency and return sooner with a validity period. 

Don’t forget to also reward long-term customers on milestones like one-year anniversary or a certain number of purchases from your brand. 

Impact

2X
Increase in repeat purchases
40%
Higher conversions
Explore the app

Host exclusive Cashback events 

Turn promotions more interesting by holding events where customers can earn extra cashback on the purchases they make during the period. 

But remember to delay redemption to post-event to bring them back for more - for instance, post BFCM! 

Impact

15%
Higher Retention
3X
Higher Conversions
Explore the app

Surprise and delight your customers often  

Occasionally include unexpected free gifts or gift cards with specific orders or first purchases to create a positive post-purchase experience. 

The element of surprise creates a positive shopping experience, and 81% of customers say that is the one reason that takes them back to brands. 

Impact

2X
Increase in items per order
4X
Faster moving inventory
Explore the app

Customize Checkout to deliver a positive purchase experience 

Provide options to gift wrap orders, choose from premium packaging or wrapping, add personalized messages and cards or provide special instructions to make customers feel heard. 

Use your thank you page to express gratitude, provide an order summary, suggest related products, offer future purchase discounts or even offer post-purchase support. 

Impact

3X
Repeat Purchase Rate
25%
Higher AOV
Explore the app

Create new revenue opportunities with gifting experiences

Give customers the ability to gift wrap their orders, send greeting cards, schedule delivery or complete a gift set at an additional cost.

Open a whole new channel to generate more revenue per order.

Impact

23%
Increase in Upsell
1.7X
Boost in customer loyalty
Explore the app

Brands that have seen an increase in customer retention with our strategies  

Staying on top of the consumer’s minds and getting them to engage or buy from your brand repeatedly is becoming tougher by the day. But these brands have cracked the code on customer retention with our strategies! 

How a Meat Brand increased In-Store Revenue and Customer Retention with Cashbacks

Learn More

How a Beauty Brand Uses GiftKart Rewards Program to Increase Average Order Value by 36%

Discover how a beauty brand achieved a remarkable 36% boost in average order value using GiftKart's Reward Program. Learn their strategic approach to incentivizing customers, fostering loyalty, and driving repeat business in a competitive market.

Learn More
Skailama

How Lathr Used Personal Care Product Bundling to Boost Sales by $17,221.79 in 30 Days

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How a Meat Brand increased In-Store Revenue and Customer Retention with Cashbacks

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How a Beauty Brand Uses GiftKart Rewards Program to Increase Average Order Value by 36%

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Learn More
Skailama

How Sunrise Flour Mill Generated ~$11,000 Winback Revenue through Gift Cards

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Learn More
See all

Why work with SkaiLama to boost your customer retention rate  

The competition for consumer attention is increasing by the day. Having worked with thousands of brands across industries, our experts offer comprehensive strategies and solutions to increase retention. 

Integrations

Our team will help you set up the integrations between the best Shopify apps for your customer retention strategy. 

Migration

We will also help you find and migrate to solutions required for setting up the customer retention strategies above. 

Support and success

In addition to 24/7 customer support, our success managers will work with you to identify the right strategies to boost retention. 

Integrations

We help you set up custom integrations with the best Shopify apps in order to create seamless shopping experiences that create more opportunities to increase AOV.

Migration

No matter which apps you’re currently using on the store, we’ll also help you migrate to solutions that help set up our strategies to increase AOV.

Support and success

Engage with our ecosystem partners and unlock product integrations and co-marketing opportunities targeted to 5K+ merchants.

BIG Savings

$19
/month
Starter Plan
or $199/year and save 13%
Up to 3 Bundle Flows
Everything in Free Plan
Tiered Discount rules
Gift Box Bundles
White labelling and CSS edits
For monthly bundle sales up to $5K
Choose plan
$99
/month
Plus Plan
or $999/year and save 16%
Up to 10 Bundle Flows
Everything in Starter Plan
Subscription Bundles
Klaviyo Integration
Multi Currency & Language
For monthly bundle sales up to $10K
Choose plan
$199
/month
Enterprise Plan
or $1,999/year and save 16%
Unlimited Bundle Flows
Everything in Plus Plan
1:1 Onboarding Setup
Priority Features
Dedicated account Manager
For monthly bundle sales upto $50K
Choose plan
Free
Development Only
For stores in development and affiliate users
Play with all the features of the app while setting up your store.
Pay when tested and ready!

Want to know how you can boost customer retention on your Shopify store? 

No two Shopify stores can succeed with the same customer retention strategies. That’s exactly why we’re offering a different approach by extending a helping hand!   

Chat with us

Learn more about customer retention   

Our team of Shopify experts frequently shares insights, tips, strategies and best practices that can help you increase customer retention rates in no time.

Shopify Gift Card Examples and What You Can Learn From Them
Read more
Mastering the Art of Gifting: Different Gifting Strategies to Boost Sales and Improve Customer Experience
Read more
Best Cashback Strategies For Better AOV and Retention This BFCM
Read more
Best Cashback Strategies For Better AOV and Retention This BFCM
Read more
12 Best Upselling Strategies to Set Up on Your Shopify store
Read more
How Shopify Health and Wellness Brands Use Product Bundles to Increase AOV
Read more
View more

Explore other use cases

Increase conversions

Add real-time order tracking and status lookup to your store

Learn More

Boost Retention 

Add real-time order tracking and status lookup to your store

Learn More

Upsell and Cross-sell

Add real-time order tracking and status lookup to your store

Learn More

Improve Gifting

Add real-time order tracking and status lookup to your store

Learn More

Offer Discounts

Add real-time order tracking and status lookup to your store

Learn More

Sell Product Bundles

Add real-time order tracking and status lookup to your store

Learn More

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