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Our Apps Have Driven
5X AOV | 2X Conversions | $30M+ Additional Revenue
5X AOV | 2X Conversions | $30M+ Additional Revenue
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5.0 (900+ Reviews)
Shopify Apps
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For Shopify merchants, growth isn’t just about traffic, it’s about doubling growth from the customers you already have. Remember, new customer acquisition is way more expensive than nurturing the existing ones. That’s where Shopify CRM apps come in.
Tailored for fast-moving DTC brands, these apps offer native Shopify integrations, powerful automation, and revenue-driven features. They bring email, SMS, loyalty, and support into one view, making it easier to boost retention, increase LTV, and personalize the customer journey.
This guide explores the key features of a great Shopify CRM app and how to pick the right one for your store’s unique needs.
Shopify CRM apps help you manage your acquired customers at ease. They enable you to communicate with them, engage with them, and essentially maintain your customer relationship.
A Shopify CRM app is designed to seamlessly integrate with your storefront. It seamlessly syncs essential customer and order data, such as:
You don’t need to manually import/export, everything syncs in real time.
Shopify CRM apps let you deliver targeted messages via:
All triggered by customer actions like purchases, page views, or time since last order.
With Shopify CRM apps, you can automate:
Instead of relying only on first-time conversions, you build a system that nurtures long-term relationships and maximizes customer lifetime value.
The best Shopify CRM apps do more than store data, they power smarter marketing through deep integrations and automation. Here’s what to look for to maximize their impact.
Use your CRM to automate:
Pair your CRM with tools like Zoko to:
Sync loyalty data to:
Tools like Gorgias or Reamaze let your support agents:
Push segmented audiences from your CRM into:
More targeted ads = better ROI.
When selecting an app for Shopify CRM, make sure they have the following features:
A true Shopify CRM app doesn’t just connect, it integrates deeply. Look for tools that offer:
Your CRM should let you create dynamic customer segments such as:
Automate emails, SMS, or WhatsApp flows based on these behaviors, no manual work needed.
Top Shopify CRM apps allow you to:
Your Shopify CRM apps should give you a single customer view across all touchpoints - orders, emails, chats, and support tickets. This is crucial for personalizing your communication and aligning your marketing and support teams.
Look for CRM apps that offer:
A great Shopify CRM app provides:
Zoko turns WhatsApp into a full-featured CRM platform tailored for Shopify stores. With Zoko, you can manage customer conversations, automate messages, tag and segment users, send bulk broadcasts, and even collect payments, all from one unified dashboard.
Key Features:
Shopify Integration: Zoko connects directly with your Shopify store to pull in customer, order, and cart data. This allows for personalized automations like abandoned cart reminders or order status updates - all sent via WhatsApp in real time.
Pricing: Starts at $39.99/month
Use Case Example: Send personalized cart recovery messages or shipping updates via WhatsApp, increasing conversion rates and customer satisfaction.
Froonze enhances the native Shopify customer account with powerful loyalty, wishlist, and CRM features. It improves customer experience by making their account dashboard more functional and interactive.
Key Features:
Shopify Integration:
Froonze integrates directly with Shopify’s customer accounts and order data, enabling real-time wishlist and loyalty syncing without third-party tools.
Pricing: Free to install. Loyalty and Wishlist features are available as separate plans. Click "See all pricing options" for full details.
Use Case:
Trigger loyalty reminders or wishlist-based emails when a customer adds a product to their wishlist but doesn’t convert.
Ako helps Shopify brands combine loyalty programs with precision ad retargeting across Facebook and Instagram. It bridges marketing automation with loyalty engagement.
Key Features:
Shopify Integration:
Ako syncs customer and loyalty data from your Shopify store to Meta Ads Manager, making it easy to create powerful, loyalty-based retargeting campaigns.
Pricing:
Free plan available; paid plans begins at $29/month.
Use Case:
Run retargeting ads for high-point customers who haven’t purchased in 30+ days, improving retention and ROAS.
Reamaze is a multi-channel helpdesk solution with built-in CRM functionality, perfect for Shopify merchants who want to combine support and customer management.
Key Features:
Shopify Integration:
Reamaze pulls customer data, order history, and tracking info directly into support conversations, allowing agents to resolve tickets faster and personalize responses.
Pricing:
Starts at $29/month per team member.
Use Case: Use AI bots to upsell based on past purchases or loyalty tier while supporting customers in real-time.
AiT is a hybrid tool that fuses loyalty tracking with email outreach. It lets you create point-based rewards, run referral campaigns, and personalize emails based on point milestones.
Key Features:
Shopify Integration:
AiT deeply integrates with your Shopify customer and order data, enabling automated emails based on point milestones, purchases, or inactivity.
Pricing: Free plan available; premium starts at $29/month.
Use Case: Send an automated email when a customer is 50 points away from a reward to encourage a repeat purchase.
Klaviyo is widely regarded as the go-to platform for email and SMS marketing on Shopify. It uses real-time customer behavior (views, adds to cart, purchases) to trigger hyper-personalized flows. You can A/B test messages, segment deeply, and measure ROI at every touchpoint.
Key Features:
Shopify Integration:
Klaviyo integrates natively with Shopify to sync orders, products, and customer behavior in real-time, perfect for abandoned cart flows, product follow-ups, and VIP segmentation.
Pricing: Free up to 250 contacts; paid plans start at $15/month.
Use Case: Send personalized product recommendations via email and SMS based on browsing history and past orders.
ActiveCampaign gives you robust marketing automation layered with sales pipeline features. With its Shopify connector, you can segment contacts by product preferences, purchase frequency, and behavior.
Key Features:
Shopify Integration:
The Shopify app allows real-time syncing of customer and order data, enabling segmentation by product preferences, purchase frequency, or LTV.
Pricing: Starts at $19/month
Use Case: Run a reactivation email series targeting one-time buyers with personalized bundles and discount incentives.
Gorgias is a Shopify-focused customer support platform that brings CRM-style capabilities into your helpdesk. It centralizes customer interactions and lets your support team respond faster and more personally, all from one dashboard.
Key Features:
Shopify Integration:
Gorgias integrates natively with Shopify, allowing agents to view customer profiles, edit orders, process refunds, and apply tags. without leaving the support panel.
Pricing: Starts at $10/month for basic plans. Tiered pricing based on ticket volume and features.
Use Case:
Respond to support requests with full customer context, then tag and trigger follow-up flows via your primary Shopify CRM app for upsells or re-engagement.
Don’t fall into “app overload.” Adding too many disconnected tools creates more problems than it solves. Opt for a Shopify CRM app built to unify your data and scale effortlessly.
If your CRM doesn’t talk to your email, SMS, or loyalty platform, you’ll end up with fragmented experiences and missed opportunities.
Make sure your workflows match customer intent. For example, don’t send a welcome discount to someone who’s already placed an order.
Not every Shopify CRM app is created equal, and not every store needs the same features right out of the gate. Choosing the right CRM app depends heavily on where your brand is in its growth journey, what your current pain points are, and how much bandwidth you have to manage new tools.
Here’s how to make the best decision for your store:
Your ideal Shopify CRM app should match the complexity of your operations.
The beauty of a good Shopify CRM app is its flexibility, you don’t need every feature on day one. Focus on the essentials first, then layer on advanced capabilities as your business grows.
Start with:
Then scale into:
Before you hit “install,” make sure your chosen Shopify CRM app checks all the right boxes:
Does it have strong Shopify App Store reviews and active support?
Choosing the right Shopify CRM app isn’t just about features, it’s about finding the best fit for your store’s strategy, resources, and growth goals. The right decision today can unlock months (or even years) of compounding retention-driven revenue.
A Shopify CRM app is more than just a customer database, it’s the foundation for building meaningful, revenue-generating relationships at scale. By unifying your marketing, sales, and support data, a CRM for Shopify empowers you to automate personalized experiences, boost retention, and drive long-term growth without relying solely on paid ads. Whether you're just starting out or scaling fast, the right Shopify CRM app helps you turn one-time buyers into loyal brand advocates, making it one of the smartest and most strategic investments your store can make.
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